Our Customer Service Commitment
At PKCD White Glove Customer Service is the Standard
White Glove Customer Service?
What does that mean?
The origin of the term “white glove service” is often linked to the classic white gloves worn by English butlers, signifying their dedication and respect to those they serve. Today, Merriam-Webster defines it as service that is “marked by special care or attention; meticulous.”
White-glove service has been used in a variety of contexts over the years, including delivering luxurious and expensive products to customers’ homes, providing top-to-bottom premium services, or doing whatever it takes to impress valuable VIP customers.
In the past, the term “white-glove service” referred to a premium experience that was often given to clients with a high lifetime value. In a traditional setting, you would welcome these customers into the store or restaurants literally wearing white gloves, then cater to their every need and request. These customers were typically affluent and/or provided the company enough revenue to warrant white-glove service.
PKCD's White Glove Customer Service Policy:
PKCD is dedicated to white-glove service that provides an exceptional and premium experience that Raises the Vibe... Every client, Every design, Every time. We aim to exceed your expectations prioritize your needs, personalize your experience, genuinely care about your happiness and satisfaction, and resolve problems before they become problems for you.
Imagine a high-touch, personalized, and meticulous approach to customer service and delivery and then apply that vision to your PKCD custom design or ready to print purchase experience. If you are picturing a service delivered with extra special accomodation, lots of care, and attention to detail you are on the right track. We want you to feel like royalty and your service to feel curated, high end, and memorable. We want it to feel expensive,(even though we strive to have the lowest design prices on the market.) With our Print Concierge Service included with all our design services, we handle every detail from the first sketch to the product procurement, print submission, and delivery which makes the process super convenient. All you do, is literally imagine a custom product and then sit back and wait to be delighted. The biggest emphasis of our white glove service is on tailoring a personalized experiences for each client. No lengthy contracts, or inflexible package options, no cookie cutter A. B. C. Service, one size fits all, automated anything. Every client, Every design, Every time everything is 100% flexible, customizable, and tailored made for you and your design needs.
We offer a wide selection of pre priced design service packages, but you are never locked in to choosing one. If you want package A but with 2 services from package B then you are getting Daniel's AB package. And if we find that what you imagined for your wedding invitation suite is going a bit too far over your budget, we are flexible on pricing too!! Because we would rather provide your services, ensure you are delighted, and have your final product be a dream come true than to have you sacrifice what you really want or worse go somewhere else to save money and have a mediocre or even terrible experience.
So, when you think of white-glove service, we want you to think of a premium, painless experience that is absolutely delightful. The type of premium service one might expect on 5th Avenue or Rodeo Drive, in a high-end retail store, 5 star restaurant, or a Red Carpet Event is what you can expect Every Client, Every Design, Every Time with PingKarma Custom Designs.
PingKarma Custom Designs Promises to Raise the Vibe... Every Client, Every Design, Every Time
Our promise to you:
1. White Glove Service- A Delightful Experience to Raise the Vibe....Every Client, Every Design, Every Time
2. Customizable Personalized Packages-Flexible Pricing-Never-Ending Selection of Services, Printers, and Products
3. Requests=Yes-This is your event, your business, your gift, your brand, your imagination-we will go above and beyond say YES!
4. Print Concierge Service-included in every package, we shop for the best deals for your desired finished products, we handle all interactions with the print service provider, prepare and submit all designs for printing on your products to their specifications, make any corrections that the printer requires, arrange for shipping to your provided address, request and negotiate returns and or refunds for any printing or quality issues.
5. Hassle Free-Returns, Refunds, Exchanges. If you are not 100% delighted we will make it right. Please do refer to and abide by our Request for Review timeline in our Return Policy
6. We promise to prioritize your needs, genuinely care about your happiness and satisfaction, and solve any issues before they become an issue for you.
7. We promise to be exceptional in our care, attention, and attitude toward you and your design vision.
8. We promise to strive for a strong personal connection with you the client, and to concentrate on a deep understanding of your vision, so that the end result exceeds your expectations.
9. We promise to treat every client with respect, to always keep our word, to maintain complete transparency, to not discriminate, judge, or segregate any client or person for their individual beliefs, preferences, or choices.
10. Finally, we promise to always conduct ourselves and our business in a ethical manner, to give back as we are able, to spread kindness to those that need it most and to always Raise the Vibe...
Why: PKCD's Service Philosophy
Our goal is to provide every customer every time with a unique and personalized experience and product. We want your design experience and your finished products to be exactly what you imagined. Our style of design is deeply dependent on a connection with and understanding of you, our client.Everything at PingKarma Custom Designs is flexible, negotiable, and customizable even the pricing and the packages. Never hesitate to send us a message to discuss your vision and how you would like us to bring it to life.
Why? Because... 1. We appreciate you
2. We know that you have tons of choices for customization and print-on-demand and we are so grateful you chose us.
3. Poor customer service definitely does not "Raise the Vibe..." for you or those around you. PingKarma Custom Designs is built on a desire to improve the collective vibe. To spread kindness, positivity, and happiness. And White Glove Customer Service is one way we aim to do just that.
Having happily worked in hospitality and retail my entire life, I truly have a passion for customer service. I believe it to be not only the very best advertising a business can have, but also I know from experience that customer service interactions are far more impactful than most people realize. Consider how you feel and behave after having an overly negative interaction with a company's customer service department. When you are left feeling taken advantage of, undervalued, unappreciated, or disrespected by a perfect stranger who is supposed to be "assisting" you, for a company you give your hard earned money. It effects your mood and behavior for the rest of your day. Even if just because you tell others about it, you are still stuck in the negativity that interaction created.
That's why we offer stress free online consultations, free and low cost shipping, packages with unlimited edits, a return policy that favors the client, transparent flexible pricing, and custom built design packages. These "custom custom design packages" or flex packages, for your specific needs are the magic in our customer service plan. They ensure you never pay for any service you do not want or need, and you always know exactly what your finished product and service is going to cost. Please do not hesitate to ask about this service.