RETURN POLICY

PKCD is committed to providing our clients with the very best experience possible. We have many checkpoints in place to ensure that your design is exactly the way you imagined it, or maybe even better. We carefully give every last detail our complete attention and we seek your approval at many points throughout the process. However, sometimes mistakes do happen, colors vary a little too much. A design prints off center or crooked, or an item gets damaged or is not of the quality we expected it to be. In the custom design print on demand world No refunds No returns is pretty standard practice. But we do not wish to be standard when it comes to our customer service. That is why we partner with print providers that have fair return policy if they make a mistake or if something just doesn't come out right. And if for some reason your unhappy with the finished project for a reason not covered by the printer, we promise to work with you to get it right and make your custom designed product even better than you expected. When a print service provider is chosen to produce your finished product(s) we will provide you with a detailed breakdown of their return policy. If for some reason you need to return or exchange an item we will handle all the communications and arrangements with the provider and make sure that your case is handled with the same level of superior service we base our business on. In the event that your return or exchange does not comply with the provider's policy, that is when our policy will come into effect. Just like every other facet of our design process we offer a 100% customizable return and exchange policy, handled on a case to case basis so that you are 100% delighted with your purchase and your PingKarma experience. With that being said there are a few guidelines that although flexible are very important for us as a company to have in place. 

 

Please keep in mind that the print provider's policy is always the policy in effect, and their guidelines and parameters for client, designer, and client responsibilities are the policies that will be outlined in your design and payment agreement and that would serve as the legal contractual agreement referenced and recognized in a United States court of law.  Therefore, the print provider's return and exchange policy always overrides the policy of PingKarma Custom Designs, WITH THE EXCEPTION OF THE TIME ALLOTTED FOR THE CLIENT TO SUBMIT A REQUEST FOR PRODUCT REVIEW FOR RETURN OR EXCHANGE.  Because we work with multiple providers, each with their own set of return policy guidelines and time limitations, PingKarma Customs must request to be notified of ANY issues with ANY custom design  product WITHIN 5 DAYS OF CLIENT RECEIVING THE SHIPMENT. With the exception of quality issues, which may not be evident until a product is put into use, in which case the Review Request Time will be 21 DAYS FROM THE CLIENT RECEIVING THE PRODUCT,( see PRODUCT QUALITY ISSUES below for more information) all design issues, wrong product, size, coloring, spelling, damaged, and misprint issues with a final product must be submitted to PingKarma Custom Designs within 5 days of receipt to ensure that we have time to evaluate the request and in turn submit a request to the print provider. Our current print provider request limits range from 7-35 days. If PKCD works through the return exchange process of the provider and a  satisfactory resolution cannot be obtained  we will then enact our house policy- and through non formal negotiation with you(the client)  reach a mutually agreeable solution. In the event that our policy is needed to resolve a return or exchange issue we ask that you respectfully abide by the following guidelines: 

 

House Returns and Refund Policy for pingkarmacustoms.com

Effective Date: May 25, 2024

Thank you for shopping at PingKarma Custom Designs. This document governs all returns and exchanges of custom designed products designed by Dawn Wilson (“PingKarmaCustoms.com”) (as defined below) and sourced, printed, and shipped by our chosen print service provider partners. If, for any reason, you are not entirely satisfied and delighted with your purchase, we invite you to carefully review your design agreement for an outline of the specific print provider of your products' Return and Refund Policy. As out lined above, if this policy does not satisfy you as the client, Dawn Wilson(PKCD) reserves the right to enact our House Return and Refund Policy in whole or in part at any time at its sole direction. Dawn Wilson(PKCD) reserves the right to modify or adjust this House Return and Refund Policy in whole or in part at any time at its sole direction. This Return and Refund Policy for PingKarmaCustoms.com has been created using the return policy generator.

Terms & Definitions

For the purposes of this Return and Refund Policy we establish the following definitions:

  • “Products” "Custom Designs" means all products and services sold at pingkarmacustoms.com.
  • “Customer” "Client" "You" means end user customers that purchase directly from Dawn Wilson, Any Print Provider, Wholesaler, or Distributor of said products.
  • “Company” (referred to as either "the Company," "We," "Us," or "Our" "PKCD", etc. in this Agreement) refers to PingKarma Custom Designs, a subsidiary of PingKarma, Intl owned and operated by Dawn Wilson
  • “Orders” refers to your requests to purchase a Custom Designed Ready to Print or Print on Demand Product from PKCD and or Design Services by Dawn Wilson
  • “Website” refers to PingKarma Custom Designs, accessible at https://www.pingkarmacustoms.com.
  • “You” refers to the individual using our Service, or the company or legal entity on whose behalf such an individual is using the Service, as applicable.

What’ is PingKarma Custom Designs' Return and Refund Policy?

Request Time:

Most Important: Please inspect your products upon receipt and immediately alert us VIA PHONE 223 240-2117 OR EMAIL-with photos at  RETURNS@PINGKARMACUSTOMS.COM to ABSOLUTELY ANY DISCREPANCIES OR ELEMENTS YOU ARE NOT PLEASED WITH.  We must receive a request for return or exchange WITHIN 5 DAYS OF RECEIPT.  For packages lost in transit, all claims must be submitted no later than 10 days after the tracking system's delivery date. When we receive your request, we will evaluate your documentation and if we deem necessary, following our discussion, we will email you a shipping label with our address

205 Erie Street

Po Box 85

Dauphin, PA 17018

or arrange pick up of the defective product so that we may begin the return process with the print provider. 

Free Returns/Exchanges/ReDesigns

Because an absolutely delighted client is our number one goal and the most important focus of our business, we promise to facilitate through the original print services provider or personally provide a free return, redesign, replacement, or refund if:

                            1. The Print Provider, Shipping Company, Designer, Wholesaler, Warehouse, or Distributor as shipped 

                                                  a. Wrong Item       b.Wrong Brand        c. Wrong Size    d. Misprinted Graphic    or   d. Damaged Product 

                                With discrepancy being easily identified in that: the Item, Size, Brand, Design is not in accordance with the information                                             provided by the customer, designer, or printer(in the case of warehouse misships)  or the Damage is clearly evident on sight                               2. The Print Provider, Shipping Company, Designer, Wholesaler, Warehouse, or Distributor as shipped an item to

                                                   a. The wrong  address as evidenced in the tracking report or

                                                   b. The package, although addressed correctly, fails to arrive when indicated in the tracking report.

Most print providers do not require a return in cases similar to those referenced above. Upon review by PKCD, the client, under most circumstances may keep the incorrect or damaged product free of charge and the print service provider will reissue a corrected or undamaged replacement product.  Claims deemed an error on our part or the part of our partners are covered at our expense.

 

Wrong Address - If the client provides an address that is considered insufficient by the courier,  the shipment will be returned to our print provider's facility. Client will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed at Postal Office, are returned to our facility and Client will be liable for the cost of a reshipment

(if and as applicable).

If you haven't registered an account on PingKarma Custom Designs and added a billing method, and do not make the needed arrangements for reshipping, Client hereby agrees that any returned orders due to the wrong shipping address or a failure to claim the shipment will not be reshipped without an account and payment method in place and therefore, will not be available for reshipping. Although, PKCD will make all reasonable attempts to rectify these issues, in the event we cannot verify new shipping and payment these items will be donated to charity without us issuing a refund

Returned by Customer - Always request returns/exchanges through PKCD. Most print providers do not refund orders for buyer’s remorse. Returns for products,  as well as size exchanges do to customer preference or error not misshipped, are to be offered by PKCD and at our discretion. 

                                       Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

                                       Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore PKCD reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Free Replacement or refund for

Low printing quality and wrong position of printing.

1. Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy and do not represent the quality of the print file and        distort it.

2. Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Upside down: The placement of the printed design does not          match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted.

3. Peeling Print: Print coming off in pieces.

4. Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable to the End Customer and noticeably differs        from the artwork.

5. The actual product is quite different from the announced size: the actual product is more than
     3cm bigger or smaller than the announced size chart.

6. Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart (available for every           product by request), by more than 3cm bigger or smaller.

7.  Colouring IssueThe actual product is quite different from the announced color: The printed colour differs from the colour used on the             design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong colour code was chosen by                      Provider or due to wrong technical settings. 

Customer is not satisfied with the Quality of the finished design or product

1.   Broken/Holes/Mechanical/Torn:Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken              mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. 

2.   Embroidery Issues. Including but not limited to: wrong colour thread used on the whole design or parts of it; crooked; protruding or                   loose threads; missing parts of the design; wrong thread density.

3.    Staining: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the         design. 

4:    Underbase Issue:White underbase visible either on the edges or on the print. 

 

 

 

 

 

 

 

 

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. And the customer should provide the Yoycol Unique QR code or shipping list. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.

 

However, as a product-customized company, PKCD is not responsible for the lost caused by some special circumstances and reasons. PKCD has the right not to assist in providing after-sales service, including but not limited to following situation.

1. Client provides a wrong  or insufficient shipping address/size or color/approves design-final product is correct to client's specifications

2. No Request for product review is completed over two weeks after the product has been received.
3. The color is not the same between mock up and design. Computer screens do not show color as color exists in real life. They produce color with light from behind-neon, bright, and glowing colors are not as brilliant in print as on a computer screen
4. Damaged or deformed product--- Product is damaged or deformed by customers
5. Parcel unsigned issue--- Under normal logistics conditions, Customers do not sign for parcel due to personal reasons
6. The logistics stagnation caused by political movement/natural disaster risk/military control/warfare and force majeure factors is not within the scope of responsibility.

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

 

Return Policy Exceptions

  • Print Provider No Refunds-: No Refunds No Returns Policy-this is a very common policy in the print on demand sector. Custom products are rarely resellable and all returns and refunds are a loss. In the case of your specific provider having a no returns no refunds policy, the return and refund policy of PKCD which is applied on a case by case basis and structured to meet the full satisfaction of the client will be in force from the time of the request for product review. 

pkcd return & Refund Process

If your purchase regrettably requires a product review for eligibility of  a return or exchange, please make sure that you follow the steps below to start the return process.

  1. Notify us

    Please notify us as soon as possible of your intention to return or exchange an item. Request for Review of  Product MUST be within 5 days of receipt.

  2. You can notify us:

    • By email: returns@pingkarmacustoms.com
    • By phone number: 223 240-2117

    We will contact you via email if we have any questions or concerns regarding your Return & Refund request, to discuss the best possible solution and to arrange to have the product sent back to us so we can begin the process of refunding you or preparing a replacement

  3. Ship it back

    The following does not apply to the sale of digital products. If you purchased a digital product or service, please proceed to Step 3.

    Please ship the item(s) back to Us. In most cases return shipping is paid by PKCD. We will send you a printable prepaid return label via email. If the return is a matter or preference or buyer's remorse or error, client then will be are responsible for the cost and risk associated with shipping the returned item(s) . Please make sure you use a reliable shipping company. Ship the item you wish to return to the following address:

    TBD Case by Case Basis

    We cannot be held responsible for items damaged or lost in transit, so please make sure you ask the shipping company for the proper tracking information when shipping your items.

  4. Inspection & Refund

    Upon receipt of the returned item, we will fully examine it and notify you via email, within a 24 hrs of receipt to decide on the very best solution(if we have not already done this). Generally the initial photos are more than sufficient to determine course of action. If you choose a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. If you request an exchange, we’ll submit the replacement order for printing within 24-72 hours depending on the reason for the return. We may choose to utilize a different print provider if the issue was print related and they would not fix it due to a no return no refund policy. The replacement item will then ship to your address within 1-3 of the provider processing the order. 

  5. Non-Traditional Returns and Refunds-at times we may need to get creative-maybe everything is perfect but the product just isn't as good as you like. In these instances often what I will do is offer to work on the design and maybe improve it. The next time I have credits, or a big order, or a sample sale from a provider I use the opportunity to redo your product and ship it to you when it comes. Maybe I bump you up on the referral program, give you store credit, or offer you a nice discount. No matter what, no matter how minor if your item isn't perfect-I want to work with you to make your experience delightful.

6. To follow-up on the status of your return or for any other questions of inquiries, please contact us at:

  • By email: returns@pingkarmacustoms.com
  • By phone number: 2232402117

This Return and Refund policy was created for pingkarmacustoms.com using ReturnPolicy.com™'s return policy generator. By using our tool, website owners agree not to remove this paragraph without our permission. Copyright © 2024